Less than a year since its launch, Freely – the world’s first end-to-end travel insurance and travel safety app – has launched a re-imagined version of its insurance offering as a direct response to user needs.
The new Explorer Plan includes features based on what the Freely community have claimed for over the past six months. Freely found that 72 percent of their denied claims were related to luggage loss or flight delays which prompted the company to add these as inclusions to their standard baseline product, instead of being an optional add-on.
The updated plan includes coverage for luggage loss, expenses due to travel delays and COVID-19-related travel disruptions as standard. This list is not exhaustive – the coverage provided by the plan is extensive, and a reflection of Freely’s customer-first, innovative approach. Of Freely’s customer base, 18 percent are repeat customers from over the last six months and Freely’s app currently has a 4.8 (out of 5) star rating of 812 reviews on the App Store.
“Freely’s intuitive app model and flexible insurance offering is a far cry from the clunky, complex travel insurance policies of the past,” says Doug Skoog, Head of Marketing at Freely. “We have a committed user base of Australian travellers and we’re determined to continue to evolve to meet their needs by enhancing our product and user experience.”
“We made these updates as a direct response to what our customers need. Among other things, we look into customer reviews, claims data, customer support chats, primary qualitative interviews, customer emails and conversations happening on social media to continually review and improve on Freely’s offering.”
COVID-19 related claims were one theme that continued to come up in Freely’s customer support channels throughout the last 6 months. In response to this, Freely has added COVID-19 cover to ensure that if you purchase Cruise Boost, COVID-19 coverage is automatically included – whether it’s related to pre-trip cancellations, on-trip medical expenses or trip amendments due to you being diagnosed with COVID-19. This is in addition to COVID-19 cover included in their Explorer Plan.
“At Freely we put our customers first by listening to their needs and ensuring they receive the coverage they need,” says Skoog. “We’ve also taken a hard look at our pricing for longer duration travel (over 3 weeks) and we’re happy to announce that we have some of the most competitive rates in the market for longer-duration travellers.”
The innovative, on-demand app already includes live travel safety alerts and 24/7 access to a network of Australian medical and crisis specialists via a live chat support function in partnership with World Travel Protection. This integrated system seamlessly streamlines the process of staying up to date on current global events and potential risks in your destination of choice.
Features of Freely’s updated Explorer Plan include:
● Luggage and Flight Inconvenience coverage as standard
● Cruise Boost with COVID-19 coverage as standard
● Free coverage for accompanied children
● Automatic coverage for river cruises
● Affordable coverage options for long-duration trips
● You can now use AfterPay to make your purchase!
*There’s a lot of detail to unpack in the above, so please see below for additional information.
As the world’s first end-to-end travel insurance and safety app, and a wellspring of information about global travel in a post-COVID world, Freely is changing the way Australians travel. The launch of their Explorer Plan is a further demonstration of Freely’s mission to help Australians explore more of what the world has to offer.
Freely is currently available for download on Apple or Android devices. More information is available at https://www.freely.me/.
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