United Airlines has taken a significant step forward in passenger convenience by becoming the first U.S. airline to offer Live Activities for iPhones. This groundbreaking feature allows customers to access real-time flight information directly on their Lock Screen or Dynamic Island without opening the United app. With this latest innovation, United aims to streamline the travel experience and provide timely updates to its flyers.

The introduction of Live Activities comes in response to the growing demand for travel, particularly during the summer. United customers check their mobile boarding passes and flight statuses nearly 800,000 times daily. The new feature ensures that essential flight details are readily available, making it even easier and faster for travellers to stay informed.

Linda Jojo, Chief Customer Officer for United, commented on the new feature, stating, “We’re seeing soaring demand for travel this summer, and Live Activities puts all the flight information you need right at your fingertips, whether your iPhone is locked or you’re doing something else like checking email, listening to music or texting friends. This new feature is another way United is leveraging technology to improve our customers’ travel journey. It’s going to save passengers a lot of time, and we think they’re going to love it, especially during a busy travel season.”

United’s Live Activities provides iPhone users with real-time updates on their flights, including information such as flight numbers, on-time status, estimated departure and arrival times, inbound aircraft status, and more. The convenience of having these details accessible on the Lock Screen or the Dynamic Island allows passengers to quickly retrieve their boarding passes for security check-in or while boarding their flights. Additionally, customers can effortlessly view departure and arrival gates, countdowns, and baggage carousel information.

The rollout of Live Activities has commenced for United travellers and will be widely available by the end of May. To enjoy these new features, customers need to ensure that their iPhone is running iOS 16.1 or later and that they have the latest version of the United app installed.

United Airlines has consistently been at the forefront of technological advancements in the airline industry. With three million daily users interacting with the app, the airline has introduced various features to enhance the passenger experience. Notable among these is the Agent on Demand service. This virtual customer service tool enables customers to connect with representatives via video chat, text, or call, eliminating the need to wait in line at the airport. Last year, 1.3 million customers used this service, and in 2023 alone, 192,000 customers have already benefited from this innovative platform.

Another feature offered by United is the United Map Search, available on both the app and website, which allows customers to compare and shop for flights based on departure city, budget, and location type using an interactive map. This tool enables travellers to explore various destinations and fares in a single search conveniently.

The airline’s Travel Ready Center is a comprehensive digital assistant offering clear guidance on any necessary travel requirements. By providing customers with essential information, this feature enables them to prepare for their journey and navigate the airport smoothly without requiring manual document checks.

Furthermore, United Airlines provides a Terminal Guide that offers personalized instructions for seamless navigation within the airport, including directing passengers to the most convenient entrance and helping them find their departure gates.

For more information on these features and to download the United mobile app, visit the official website. United Airlines continues prioritising customer satisfaction by leveraging technology to enhance the travel experience and ensure a smooth journey for all passengers. With Live Activities for iPhone and its innovative app features, United Airlines remains at the forefront of the industry, setting new standards for customer convenience and satisfaction.

Written by: Matthew Thomas

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